Our clients rely on RosTech for a wide variety of software-related needs. Why do they continue to call us for years rather than one of the many big firms with big brand names? Because we roll up our sleeves and get productive quickly. No meaningless meetings where we spout off technical jargon to sell more than you need. No presentations where we show off fancy charts and graphs that took hours to create. No layers of consultants dancing in circles and pointing fingers at each other as they figure out how to approach your problem. Just experienced and practical consultants who tell it like it is, and then get the job done quickly and cost effectively.

VERTICAL MARKETS:
Our experience spans dozens of customers in a broad range of vertical markets. Here is just a small sampling:

Association Management
Construction
Commercial and Residential Property Management
Homeowner Association Management
Manufacturing
Real Estate
Retail
Unions
Utility Billing and Customer Service

TYPES OF SYSTEMS AND APPLICATIONS:
RosTech has developed and implemented a wide variety of systems and applications. Because we work with our customers for years and handle a variety of needs, it's impossible to capture everything we do for them here. But, we've summarized some of our customer projects below to give you a general understanding of our experience and capabilities.

A water and wastewater management firm in Marlton, N.J.: With 1,500 associates in five regional offices, this customer provides services to millions of citizens from over 1,000 large and small facilities. RosTech currently supports water and sewage billing, service order, payroll, inventory, and financial reporting software applications for nine water authorities throughout Pennsylvania, Massachusetts, and New Jersey managed by this customer. This includes a help desk operation to cover day-to-day operations support and on-going enhancements to the software as requested by users.

A water authority in upstate New York: This customer provides water services to an upstate-New York city of almost one million citizens. RosTech performed system requirements analysis, software vendor analysis and selection, and implementation of OASIS, a WINDOWS-based system, on an SQL server. We also identified, assessed, and selected local vendors for a variety of important outsourced services, including a hosting company for dedicated and secure server access as well as related operation and management services, a printer, and a mail house. In addition, we consistently help users get comfortable with system changes as they're implemented.

A field services firm for the mortgage industry located in Sterling, VA: This customer is the largest provider of property preservation, asset and collateral inspections, and field services in the mortgage banking industry. The company maintains long-standing relationships with approximately 3,000 independent contractors who perform property inspection and preservation services nationwide. For years, RosTech has provided ongoing development support to enable user-friendly capabilities such as real-time monitoring of managed inspections, online connectivity from service providers' desktops, and a web-integrated client services system with features such as online order entry, history review, and photographs. In addition, when the customer was acquired in 2001, we migrated the new parent company's data into these high-performance systems.

A designer and manufacturer of irrigation products in Huntsville, Alabama: This customer has decades of experience serving the agricultural-related needs of growers throughout the world. After performing a systems requirements analysis, RosTech developed an innovative web site that serves as an easy-to-use portal for sales people and customers alike, providing a centralized view of product and order information and enabling online orders. And, in another project, we helped the customer select off-the-shelf production, inventory, and sales software after conducting a thorough evaluation of the options.

An educational association in Washington, D.C.: Founded in 1922, this large association has chapters in the United States, Canada, Australia, and Greece. We provide support for an MS Access-based association management system on an NT network. Modules in use include: membership management, chapter dues billing and payment tracking. The system also included an interface with vendor partners for promotional contacts as well as meeting promotion and management, including on-site registration and fee processing.

A private investment management firm in The Plains, Virginia: This customer manages private assets of over $200 million. RosTech performed the analysis, design, programming, documentation, and user training for a "task tracking system" in MS Access. This multi-user system tracks the to-do list of each user and enables them to enter and select tasks in a variety of ways as well as update, close, and sort tasks. It also generates and prints detailed user and summarized management reports. RosTech designed the system so that the customer could perform much of the minor maintenance themselves.

A prominent real estate developer in the Washington, D.C. area: This customer owns and manages 12.9 million square feet of office properties as well as manages an additional six million square feet of office and commercial properties for other owners. RosTech provided JD Edwards version upgrade support and Y2K compliance programming support.

A satellite communications firm in the Washington, D.C. area: For this customer, RosTech developed RPGLE programs on an AS/400 to capture Interactive Voice Response Data for employee selected health care plans and transmit add/change/delete information to various health insurance providers. We maintained and supported MAPICS as well as developed programs to convert data from MAPICS to a DELTEK system. And, we implemented change management services to ensure users embraced the new programs.

A real estate services firm in Washington, D.C.: The 119-year-old, full-service real estate services company has developed, built and/or owns and operates seven million square feet of office and industrial space, as well as 12 hotels, primarily in the mid-Atlantic region. RosTech developed custom programs for commercial tenant invoicing and provided support as needed for property management accounting software (PMAS). We also provided JD Edwards version upgrade support and Y2K compliance programming support.

A homeowner association management firm in Washington, D.C.: This customer serves about 50 communities representing approximately 7,500 units. As their ongoing software partner, RosTech has handled many projects over the years, including the implementation of MICR check printing and bar code scanning of cash receipts for the home owner association management system. We also developed a financial report package generator to produce hundreds of collated reports for distribution to the homeowner associations. And, we streamlined processes to more efficiently process volumes of transactions in order to reduce management's cost per unit. As needed, we work with users to maximize their comfort levels on new systems and programs.

An international union located in Washington, D.C.: With more than 140,000 members, this customer is one of the fastest-growing labor unions in the U.S. RosTech provided financial and payroll system requirements analysis, software selection, and implementation of ASSIST and HARRIS DATA software packages on an AS/400, along with COGNOS for report development and EZPRINT for forms development. The implementation required development of programs to interface payroll, general ledger, and accounts payable with a number of other systems. We followed this with a program to build user acceptance and proficiency.

A national union headquartered in Washington, D.C.: This progressive labor union represents more than 50,000 government employees across the country. RosTech helped them establish an in-house IT infrastructure and staff. Our many tasks on this complex project included leading meetings and negotiations with software vendors on contract and delivery issues, quickly correcting a major program error in a vendor-provided package, and assisting with the implementation of the new infrastructure and systems.

A water authority in Western Pennsylvania: With 112,000 accounts, this customer provides 17 billion gallons of potable water to more than 350,000 residents in five counties of Southwestern Pennsylvania. RosTech developed a master plan to prepare them for Y2K, which included a hardware upgrade path from the Sys/36 to the AS/400 and replacement of obsolete home-grown software with state-of-the art software packages from ASSIST and OPTIMUM SOLUTIONS. In addition, RosTech designed new utility billing, collections, accounts receivable, and customer service systems. To ensure maximum user efficiency on the new systems, we worked with them until they were completely adept with the new technologies.

A large association in Washington, D.C.: This association provides its 150 member associations with a variety of valuable services. RosTech provided modifications and support for a custom-written association management system on an IBM Sys/36. Modules in use include: membership management, dues billing and payment tracking, sales lead tracking, member and prospect contact management, order entry and fulfillment, member survey processing, and an interface with word processing, broadcast fax, and e-mail systems. We also migrated all modules to an SQL-based system on an NT network and took critical steps to ensure users were on board.

A financial products retailer in the Washington D.C. area: Founded almost 40 years ago, this customer sells an online bill-paying service as well as money orders, pre-paid items, gift certificates, and other financial products. For more than a dozen years, RosTech has provided a variety of services to this fast-growing company, including on-site and on-line development and maintenance services for its supplies/ordering/usage system.

A manufacturing and construction firm in Sterling, VA: For this multi-million-dollar customer, RosTech developed custom job cost and purchasing modules to interface with packaged manufacturing, and production applications. We also assisted with the selection of new software to replace MAPICS as well as installed and implemented Harris Data general ledger, accounts payable, and payroll software on an AS/400. And, we migrated custom job cost and purchasing software to NATIVE AS/400 and customized Harris Data programs to interface with job cost and purchasing systems. Each implementation encompassed user familiarization and training.

A national commercial real estate sales and property management firm: This full-service real estate services firm employs 1,100 people in 21 cities. Among our many projects for them, RosTech provided custom development in RPG on an AS/400 and Sys/36 and then helped build user proficiency. Applications included property management, commercial sales and lease commissions tracking, accounts payable, accounts receivable, general ledger, budgeting, and report-writer.

A home builder in Washington, D.C: Founded in 1912, this customer has constructed more than 2,200 homes in nine communities and today employs 240 sales associates and 150 employee associates. RosTech handled the implementation of an AS/400-based real estate system, including general ledger, accounts payable, purchasing and vouchers, job cost, contractor, draws, and payroll applications. We also custom developed workflow, job cost, contractor tracking, and work order applications using RPG, DELPHI and SEAGULL. Consulting services included helping the customer manage the changes with staff throughout the enterprise.

A food manufacturer, distributor, and retailer in Vienna, VA: This customer was founded in 1971 and is now the U.S. subsidiary of one of Japan's largest baking companies. RosTech provided IBM Sys/36 support for its legacy manufacturing and inventory control system during migration to JD Edwards on an AS/400. We also provided PC network systems support and training.

A labor agency located in Washington, D.C.: Founded in 1943, this customer helps place almost 5,000 seasonal workers annually in the United States. Over the past 15 years, our many custom system design projects for this customer include RPG development of a migrant worker tracking and health claims processing system on an AS/400. We also provided report development via AS/400 data transfer to MONARCH. As with many other projects for this customer, our numerous consulting services on their sophisticated document scanning, storage and retrieval system also encompassed systems requirements analysis, vendor review and selection, and change management.

An insurance company near Philadelphia, PA: This customer is a large provider of fire and casualty insurance. When it acquired another insurance company's policies, we developed and implemented a large-scale data migration program. Subsequently, we helped the customer migrate everything to a commercial software package to Genius, an off-the-shelf package. Among many other things, that included development of rules for extracting data samples and reasonable guidelines for validating data as well as the actual verifications and conversion. We also provided services to build and enhance users' acceptance of the system.