At RosTech, our approach to servicing customers is:

Straightforward:
With other software consulting firms, you'll likely experience a big gap between what management promises in order to win your business and what their technical consultants can actually deliver. At RosTech, there is no gap. We'll tell you what's possible and impossible - both technically and financially - so you'll know exactly what results you'll get for your investment. And, throughout the process of supporting your existing software and, if necessary, developing and implementing new applications, we'll interact with you in a clear, concise, and straightforward manner. No mysterious, self-important technical jargon.

Reliable:
When you need software support, you typically need it now. After all, your ability to conduct business depends on it. Too many firms wait days to call you back or rush you off the phone if it's 5:00. Some give extra lousy service when it comes to supporting older legacy systems like AS400. Others are so small that only one consultant has the necessary knowledge to do the job, leaving you a prisoner of his/her availability. At RosTech, we quickly respond to your call for help. Then, we roll up our sleeves and get the job done. Whether it's minimal software application support, sophisticated development work, or complex systems integration, we're consistently reliable. In fact, we intentionally structured our consultants' compensation to ensure we deliver on that promise.

Objective:
RosTech is - and always will be - vendor-independent. We don't resell packaged software or hardware. And, we don't specialize in only a few applications, platforms, or operating systems. On the other hand, some vendors push expensive upgrades and system overhauls because they lack the technical skills to support legacy systems. Others are jaded by potential reseller revenue, resulting in recommendations that push specific technologies rather than focus on your business needs. At RosTech, we take just the opposite approach. We have no conflict of interest. Rather, we're interested in one thing: how to best respond to your business needs with objective recommendations and comprehensive software services.

Value-Focused:
RosTech excels at helping customers leverage their current technology investments for as long as possible. So, don't expect us to recommend a migration to a newer system just because it's "in." Furthermore, we only deliver the level of service you actually need, and we avoid project scope creep. Compare this approach to the large systems integrators. They encourage you to become highly dependent on them, which only results in more layers. More expenses. More junior people at high rates. At RosTech, we're fine working on either a regular or project basis - from your place or ours. Whatever approach delivers you the most value for your dollar is the one we take. After all, it's your money. And, here's the real kicker. Very much unlike other consulting firms, when we write custom software for you - whether it's programs or full systems - you own it. In the world of software, that gives value a whole new meaning.